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Reviews and Testimonials

   The following reviews are reproduced verbatim from the website of a well-known contractor rating service.  (Use of their name is probited by their branding policy.)
  
They are organized into three categories:
1) REFINISHING REVIEWS 
2) STRUCTURAL REPAIR REVIEWS 
3) FLAW REMOVAL REVIEWS
 
    Scroll down to the category that applies to your furniture problem to see relevant reviews.
 
REFINISHING REVIEWS
*Vance B.
We recently moved to Vancouver and the arm to a dining room chair was damaged by the movers.  The wife, who had always wanted new chairs, purchased a new set of chairs but they did not match the color of the dining room table.  We contacted a couple of Vancouver furniture repair/renovators by telephone and email.  We had to leave messages when we called the firms.  Neither firm responded to our messages or phone calls.  We found Ryan on a contractor review site and made contact with him after leaving an initial message on his phone.  His return call was within hours of our initial call which I found refreshing based on our experience with contractors since moving to the area.  Usually, it has been days, rather than hours, even in the cases when contact was made.   Ryan and I agreed to an appointment at the house to view the table at our house.  He arrived on time and viewed the table and two extension leaves which we wanted to have refinished to a different color.  He gave us a quote, which I accepted on the spot, and he loaded the table to take back to his shop. He also took one of the new chairs to use as a color guide to ensure that the table closely matched the new chairs.  He contacted us approximately a week later to arrange delivery.  He delivered the refinished table and received payment but before he departed I asked him about repairing the damanged chair.  He looked at it and said that he could also repair the chair (which is all I wanted in the first place but the wife was not to be denied her new chairs!).  He gave me a price and to hold the cost down I told him that I would pick up the chair from him at his location in south Portland.  We agreed and three days later he called to say the chair was ready.  I traveled to south Portland and took possession of the chair and it looked almost brand new.  Comments: The finished table was exactly what the wife was looking for.  The table and leaves matched perfectly to the chairs.  In fact, it looked it looked like a brand new dining room table and chairs.  She was very pleased which, of course, made me happy.  He did a very professional job on all pieces to include the damaged chair that he repaired.  I can now sell the entire set of 6 chairs instead of trying to sell an odd grouping of 5 chairs.  I would highly recommend him to anyone who was looking to repair or refinish a wood product.  I think our project was at just about the limit of what he could transport.  I helped him load the table and leaves into his truck (mid size pickup) and I am still left wondering how he off loaded at his place and then reloaded it for transport back to Vancouver from Portland.  In the end, since I was so satisfied with his work, I didn't dwell on the logistics of his operation.  It is good to know that there are still craftsmen in the community who take pride in their work and have the skill to accomplish what they advertise. 
 

*RICHARD R.
 I had a small entry table that is over 100 years old. I had Ryan make some minor repairs done and lightly refinish it with a new matte lacquer finish.  Comments: I had a small entry table that is over 100 years old. It was my grandmother's. It has a shallow drawer and two shelves. I've had it in the last several homes I've lived in but haven't done anything but dust it. It had decades of normal use and knocks from moving and so forth. My wife and I decided it was time to freshen it up, but we didn't want to lose much of any of the wonderful patina it has acquired over the years. Thus no stripping and refinishing from scratch.
Ryan came to the house and looked the piece over and we discussed the problems - one of the top planks was loose - and desire not to refinish, just to freshen it up. I  made some suggestions and spent a good deal of time with us and the piece before giving us a bid. We thought the bid, $175, was very reasonable so asked him to take it and do the work.
About a week later he called to say it was done and we set up a time for him to bring it. He was exactly on time, had carefully covered it against the rain and then brought it in. He went over what he had done, why, how it had been lightly refinished in matte lacquer. It now looks wonderful and will be good for decades to come. We're really delighted with the work and the price. 
 

 
*DON K.
I asked Ryan to consider/look at four pieces of wood furniture that need varying degrees of refinish work.  Even though we reside only 12-13 miles apart, it was more efficient for me to take pictures of the pieces in question and email them to him for quick evaluation.  We then discussed them at length over the phone and he gave me enough information to make a decision not to repair two of the four pieces (very good advice).  The other two he was able to handle okay.  I had very serious flaking of the finish on two end tables.  He fixed the wood in question and matched the stain and finish perfectly ... flawless work.   Comments: End result ... beyond expectation.  Ryan was very polite and did everything he said he'd do and in a very timely manner.  We optimized each of our "time" by my taking photos and emailing them to him for his review.  We talked over the phone and he asked me specific questions which I could answer for him.  This allowed him to determin that  two of the four pieces were not worth fixing but the other two were.  Ryan normally does his work on/at your site, but due to my wife's allergies, he agreed to pick up the furniture, take it to his shop, fix it and redeliver ... for an extra fee, which I expected to pay for the "extra service".  He was prompt and realistic in all his dealings and very pleasant to work with.  A few of my friends are wood working "hobyists", and they advised me that one of the toughest things to do is match the stain after the refinishin work; Ryan agreed, but his end result was flawless and I could not tell where the wood had been restained.  I also interviewed another Contractor Rating furniture repair service, but the person I spoke to made me feel like he was doing me a favor to do business with him.  Not with Ryan, as he's professional, honorable and very skilled at his work.  I felt his prices plus extra charges to accomodate my special needs were very reasonable, and I would use him without question for any furniture refinishing work I may ever need.   


*MARY G.
Ryan refinished and stabilized chairs a 1920's dining room set that was originally my grandparents. The table had been in my parent's basement and used for canning when I was growing up, so there were a lot of marks, including burn marks. The chairs were also really squeaky.  Comments: Great, the end result is beautiful! The cost was about half the price quoted by some local companies who tried to upsell work that wasn't really needed. For example, one contractor, also rated well on a Contractor Rating service quoted several hundred dollars to also remove a mark on the matching buffet. Ryan did the same thing for I think $15-$20. If I need furniture refinished again, I will call Ryan immediately.
 
 

*BONNIE S.
Mr. Poulton refinished a coffee table for me. It was a bit of a complicated project, and required him to apply several layers of a new finish before he was able to sand it down and apply the final finish. Comments: Mr. Poulton returned my phone call promptly and we discussed the project and the estimated cost. He picked up the table and delivered it to me when it was finished, which was very helpful as I don't have a truck. He was professional, helpful, and his cost was exactly what he said it would be. He was very concerned with giving me the end results that I was looking for. The coffee table is now beautiful, with no more scratches and no worn finish. I am extremely happy with his services and his expertise. I will definitely use him again! He was a pleasure to work with! 


*ROBYN A.
Mr. Poulton refinished/repaired two end tables and a coffee table (all circa 1960's - veneer type), and de-wobblified the coffee table by installing attractive brackets to stabilize it. Comments: Mr. Poulton was sent pictures of the pieces via email and quickly contacted me to discuss the project.  He later presented an estimate which was accepted.  Mr. Poulton picked up the pieces (on the day and time which was arranged) and had them ready within a week.  Mr. Poulton was also kind enough to work around our schedule as we were also having some other work done in the house and had hoped to have the pieces gone during that time.  When he delivered the pieces a week later my husband and I were amazed at how wonderful the end tables and coffee table looked -- they looked practically new and all the dings and dents were gone and they had a lovely finish on them.  Also, the brackets which were installed on the coffee table did help to stabilize it and they did get rid of the wobble.  We would definitely recommend him to anyone thinking of having their furniture refinished!
 

*BRUCE F.
Ryan refinished our coffee table and an old ice chest.  He fixed a cracked leg on our dining room table and reglued several joints on our piano bench.  He did a significant amount of touch up work on our piano and piano bench as well as several other pieces around the house. Comments: Ryan's work is outstanding.  He arrived when promised and looked at various pieces of furniture, giving informed commentary and prices on the spot.  Both my wife and I thought his prices were quite reasonable.  We had him work on about a half a dozen items including a coffee table, an old-fashioned ice chest and a piano bench.  In addition, he fixed a cracked leg on our dining room table.  All of the work was excellent, and I must say that the refinished coffee table looks better than it did when we bought it new.He's a very nice and knowledgeable man.  I recommend him without reservation.  
 
 
*INGE A.
We had a large rosewood dining table refinished and a couch table as well. Comments: Both furniture pieces were very dear to us and had been in the family for over 40 years. Ryan did an excellent job and was very creative in achieving the best result. His craftsmanship is outstanding and both tables look like new. We are very pleased. Would highly recommend him.
 
 

*BRIAN R.
My wife and I inherited a dining room set that consisted of a two-piece hutch, a table with end slide out leaves, and four chairs. The finish on all the pieces was scratched, or worn. The table and chairs were wobbly.
The goal then was to have the set fixed and refinished. I chose him based on the review other customers wrote. Honesty, quality, and reasonable price were the keywords in the reviews that caught my eye..
The bottom-line first. Ryan did a great job removing the wobbles and rejuvenating the surfaces. I was sure everything would have to be stripped, sanded, re-glued and multiple coatings applied to get the set to look to how it turned out. I cannot describe the process Ryan uses to rejuvenate the finish on the hutch other then to say that it involved using cloth and special selections of liquids. I have to admit that when I watch him start work on the hutch, I was skeptical that the results would be satisfactory. He worked a couple of hours on the hutch and the results were quite stunning.
Table and chairs would require far more work and so he took them back to his place to fix and finish. He does not have much room to work and store furniture at his place but was kind enough to keep the chairs at his place until we were able to take possession of our new home and he could deliver them to the new home and assemble the table which had been dismantled for the work.
Ryan was clear about what he could and could not do. He was very honest about the various options in how they related to the finish value of the set and the cost of each option and the expected outcome of the work. In this case, he said while the dining set was good and sound, but it would not be wise to spend  many hundreds of dollars on it to have it stripped, sanded, etc. As he predicated, the process he used to rejuvenate and restore the set would not be flawless, it would nonetheless be nearly so.
We saved a bunch of money and have a very fine dinning room set.
After we move out of our current home to the new one, Ryan will be coming in to refresh the cabinets and woodwork in preparation to selling the house.
 

*STEVEN U.
We own and operate the Lion and the Rose Victorian Bed & Breakfast in Portland, OR. We have numerous pieces of antique furniture and reproductions that get heavy daily use. Over the past five years, Ryan has performed several repair projects for us. His work and professionalism is outstanding. He has saved us thousands of dollars in replacement costs and has extended the life of our furniture. He is responsive, prompt and creative in considering alternatives. We are grateful that he is available to us.
Here’s some examples. We have a four poster bed in one of our guest rooms with a wood ornament at the top center of the headboard. One of our guests grabbed it and broke it off. He was able to fix it.  Another example, the bracing on one of our Dining Room chairs cracked. Ryan was able to fix it.  On an antique wardrobe, the top piece of decorative molding was completely broken away.  Ryan was able to recreate it exactly and do a perfect color match. He refinished a mahogany dropleaf table beautifully.  I could go on, but I think you get the idea.
 
 

*DANIEL D. 
Ryan refinished a new Oak TV/Entertainment cabinet to change the color from the 'as purchased' light antique oak to a warmer medium or "honey" oak.  I gave him a shelf from one of the existing cabinets and he used that to come up with a better color match. The results were exceptional and I cannot tell from the exterior that the cabinet had been changed. It looks as good as any cabinet on a showroom floor. The amazing part is that he did not have to strip the original finish down to bare wood, and as a result he could offer me a very reasonable price to complete.
Ryan responded right away from my e-mail requisition, and after discussing on the phone, it became clear that he was going to be a good bet to do the job at exceptional pricing. We arranged to have him come to my home and look at the cabinet, and after discussing process, we agreed to go ahead at his originally suggested price. He took the cabinet to his shop in his truck and a week later he was ready to return it refinished. If you need wood furniture repaired or refinished, I think Ryan is a super craftsman that I highly recommend.
 
 

STRUCTURAL REPAIR REVIEWS
 
*MATHEW P.
Ryan repaired a dresser drawer by reattaching the front panel to the drawer sides. Comments: I sent Ryan an email with pictures of the broken dresser drawer and an explanation of what was wrong with it.  He called me later that day to give me an estimate.  The drawer sides were made of cheap plastic and Ryan agreed to fix it anyway (when others I called wouldn't).  The front panel of the drawer broke completely off and there was no way to reattach it since the parts were made of plastic.  Ryan used small metal L brackets to attach the inside front panel to the sides.  The drawer works great now.  I dropped the drawer off on Thursday and it was ready by Friday.
 

*BARRY N.
We have a treasured family heirloom dining set imported from china years ago, and at a recent family dinner one of the chairs was noted to have a broken leg. I contacted Ryan and arranged to bring it to him. He inspected the chair, gave an estimate and fixed it securely within his estimated time frame. He was professional, knowledgeable, and reasonable, all great qualities in someone who you are entrusting you valued family belongings to. I will use him for everything that needs repair from now on.
 
 
*KRISTIN B.
Ryan fixed two bed rails for an antique bed.  Even though the work ended up being more involved than he expected, since the existing wood trim had been glued on and he had to chip it off, he stood by his bid.   Comments: Ryan was easy to reach by phone and we set up a time for me to bring the bed rails over.  He had them ready for me to pick up in a few days.  It was great to get the work done with such ease.  He would have come over to get the bed rails, but indicated the cheapest way was for me to drop off.  That certainly proved to be the case!  I'm very satisfied and feel I received an excellent deal for the work done.
 

*VANCE B.
We recently moved to Vancouver and the arm to a dining room chair was damaged by the movers.  The wife, who had always wanted new chairs, purchased a new set of chairs but they did not match the color of the dining room table.  We contacted a couple of Vancouver furniture repair/renovators by telephone and email.  We had to leave messages when we called the firms.  Neither firm responded to our messages or phone calls.  We found Ryan on a Contractor Review Service and made contact with him after leaving an initial message on his phone.  His return call was within hours of our initial call which I found refreshing based on our experience with contractors since moving to the area.  Usually, it has been days, rather than hours, even in the cases when contact was made.   Ryan and I agreed to an appointment at the house to view the table at our house.  He arrived on time and viewed the table and two extension leaves which we wanted to have refinished to a different color.  He gave us a quote, which I accepted on the spot, and he loaded the table to take back to his shop. He also took one of the new chairs to use as a color guide to ensure that the table closely matched the new chairs.  He contacted us approximately a week later to arrange delivery.  He delivered the refinished table and received payment but before he departed I asked him about repairing the damanged chair.  He looked at it and said that he could also repair the chair (which is all I wanted in the first place but the wife was not to be denied her new chairs!).  He gave me a price and to hold the cost down I told him that I would pick up the chair from him at his location in south Portland.  We agreed and three days later he called to say the chair was ready.  I traveled to south Portland and took possession of the chair and it looked almost brand new.  Comments: The finished table was exactly what the wife was looking for.  The table and leaves matched perfectly to the chairs.  In fact, it looked it looked like a brand new dining room table and chairs.  She was very pleased which, of course, made me happy.  He did a very professional job on all pieces to include the damaged chair that he repaired.  I can now sell the entire set of 6 chairs instead of trying to sell an odd grouping of 5 chairs.  I would highly recommend him to anyone who was looking to repair or refinish a wood product.  I think our project was at just about the limit of what he could transport.  I helped him load the table and leaves into his truck (mid size pickup) and I am still left wondering how he off loaded at his place and then reloaded it for transport back to Vancouver from Portland.  In the end, since I was so satisfied with his work, I didn't dwell on the logistics of his operation.  It is good to know that there are still craftsmen in the community who take pride in their work and have the skill to accomplish what they advertise. 
 
 
*JEANNIE B.
Ryan repaired and restored several antiques:  two nightstands, the dining room table, a large mirror, and an upright piano. Everything turned out even better than we thought possible.  Comments: We had several pieces that we had been told would not be possible to fix or would not be worth the expense. Ryan did terrific work and was quick, thorough and his prices are very reasonable, considering all the work that needed to be done.
1.  The nightstands are from the 1870's and one had a large hole punched in the side. Both had drawers that no longer worked well and  were scratched and just looked bad. When I got them back, I couldn't tell that there had ever been anything wrong;  they looked like  new.
2. We have a large, heavy, round table that was no longer connected correctly to the pedestal. Some of the connecting pieces were lost during a move, but Ryan was able to fix it anyway
.
3. The piano was expecially difficult to restore because it is an extremely heavy walnut upright that has 3 stained/leaded glass windows across the front. (It was originally a player piano back in the 1920's). It had been in a tavern and had water marks and scratches all over it and the finish was just about gone. We wanted to get it ready to sell, but didn't want to put a lot of money into it. We couldn't believe the way it turned out--no water spots and the finish is just beautiful. We were worried that the stained glass would be a problem to work around, but it turned out great.
4. The mirror is large and has three frames around it, all very ornate. It had fallen and the outer frame, which has an open filigree pattern had shattered. Ryan took a mold from the undamaged part and created an exact match and when I got it back I couldn't tell which was the repair and which was the original.
Ryan is obviously a master craftsman and loves what he does. It was a pleasure to work with him and we would certainly work with him again.
 

 
*KRISTIN J.
Ryan meticulously repaired damage inflicted by professional movers and industrious family pets on several pieces of antique furniture. Comments: Ryan gave me an estimate including several different options for how to handle some of the repairs. The day of the repairs he did the following: filling in, sanding, and staining the carved trim and leg of an oak hope chest; creating a foot to match one of four broken off an ornate antique chair, then sanding and staining the foot; repairing the cross brace of a hand carved dining table knocked out of plumb; creating a leg to replace one snapped off a delicate hand carved solid walnut accent table held together by countersunk dowels; and, using stain and filler to mask damage to the veneer on the legs and drawer of a folding side table with intricate inlays in the damaged areas. Additionally, on the same day he also filled, sanded and stained a very deep groove in the leg of a modern Danish reclining loveseat. All of this Ryan did in roughly 8 hours of hard, steady work. His professionalism is exceeded only by his skill. He left each area of the house he worked in neat and clean, and was pleasant throughout the day despite several of the projects presenting unique challenges. I cannot recommend him highly enough!  Company Response: Although I appreciate the member's kind words, her report contained 2 errors: the price was $290, not $600; and, she is a resident of Portland, not Littleton, CO. 

 
*JOYCE F.
He repaired six pieces of furniture for me.  Comments: It went excellent! He repaired some of the bedroom furniture for me.
 
 
*Mary G.
Ryan refinished and stabilized chairs a 1920's dining room set that was originally my grandparents. The table had been in my parent's basement and used for canning when I was growing up, so there were a lot of marks, including burn marks. The chairs were also really squeaky.  Comments: Great, the end result is beautiful! The cost was about half the price quoted by some local companies who tried to upsell work that wasn't really needed. For example, one contractor. also rated well on a Contractor Review service quoted several hundred dollars to also remove a mark on the matching buffet. Ryan did the same thing for I think $15-$20. If I need furniture refinished again, I will call Ryan immediately.
 

*JOSEPH W.
Repair a office chair and touch up chair and desk. Comments: Ryan came to my office and picked up the chair to repair and renfinish.  He returned it and touched up desk at that time.  Everything is in working order and looks great.
 
 

*ROBYN A.
Mr. Poulton refinished/repaired two end tables and a coffee table (all circa 1960's - veneer type), and de-wobblified the coffee table by installing attractive brackets to stabilize it.  Comments: Mr. Poulton was sent pictures of the pieces via email and quickly contacted me to discuss the project.  He later presented an estimate which was accepted.  Mr. Poulton picked up the pieces (on the day and time which was arranged) and had them ready within a week.  Mr. Poulton was also kind enough to work around our schedule as we were also having some other work done in the house and had hoped to have the pieces gone during that time.  When he delivered the pieces a week later my husband and I were amazed at how wonderful the end tables and coffee table looked -- they looked practically new and all the dings and dents were gone and they had a lovely finish on them.  Also, the brackets which were installed on the coffee table did help to stabilize it and they did get rid of the wobble.  We would definitely recommend him to anyone thinking of having their furniture refinished!
 
 
*BRUCE F.
Ryan refinished our coffee table and an old ice chest.  He fixed a cracked leg on our dining room table and reglued several joints on our piano bench.  He did a significant amount of touch up work on our piano and piano bench as well as several other pieces around the house. Comments: Ryan's work is outstanding.  He arrived when promised and looked at various pieces of furniture, giving informed commentary and prices on the spot.  Both my wife and I thought his prices were quite reasonable.  We had him work on about a half a dozen items including a coffee table, an old-fashioned ice chest and a piano bench.  In addition, he fixed a cracked leg on our dining room table.  All of the work was excellent, and I must say that the refinished coffee table looks better than it did when we bought it new.He's a very nice and knowledgeable man.  I recommend him without reservation.  
 

*BETTY B.
I had a broken kitchen chair with a diagonal break--very difficult to repair.  Comments: I was sure my chair couldn't be repair but I was pleasantly surprised. Mr. Poulton did an outstanding job and I couldn't be happier. To look at the chair now, you can't even see where it was repaired.
 

*KENNETH S.
I had a chair that needed a broken cross brace repaired. This involved screws, glue, sanding and refinishing. All service performed as promised with finished product nearly indistinguishable from pre-repair product. Comments: Ryan was very friendly, pro-active and professional. He spent time on the phone getting as many details as he could to give an over-the-phone estimate and then confirmed the estimate after seeing the furniture first hand. His time and dollar estimates were right on and I have no complaints what so ever. 
 
 
*ROBERT P.
Ryan repaired the leg of an antique mahogany tall blanket chest that had been broken when it was dragged across a concrete floor. Comments: Ryan gave an estimate based on digital pictures I sent him and stuck with this, although it took him longer than he'd thought (I gave him extra money with absolutely no pressure nor hinting on his part). Prompt and courteous phone conversations. Excellent job, can't tell it was broken. A real gentleman and craftsman. Highly recommended. Great to have someone do such good work in my own home - saves the hassle of packing/driving a good sized piece to a shop for estimate, repair then driving it back home. Highly Recommended. 
 
 
*BRIAN R.
My wife and I inherited a dining room set that consisted of a two-piece hutch, a table with end slide out leaves, and four chairs. The finish on all the pieces was scratched, or worn. The table and chairs were wobbly.
The goal then was to have the set fixed and refinished. I chose him based on the review other customers wrote. Honesty, quality, and reasonable price were the keywords in the reviews that caught my eye..
The bottom-line first. Ryan did a great job removing the wobbles and rejuvenating the surfaces. I was sure everything would have to be stripped, sanded, re-glued and multiple coatings applied to get the set to look to how it turned out. I cannot describe the process Ryan uses to rejuvenate the finish on the hutch other then to say that it involved using cloth and special selections of liquids. I have to admit that when I watch him start work on the hutch, I was skeptical that the results would be satisfactory. He worked a couple of hours on the hutch and the results were quite stunning.
Table and chairs would require far more work and so he took them back to his place to fix and finish. He does not have much room to work and store furniture at his place but was kind enough to keep the chairs at his place until we were able to take possession of our new home and he could deliver them to the new home and assemble the table which had been dismantled for the work.
Ryan was clear about what he could and could not do. He was very honest about the various options in how they related to the finish value of the set and the cost of each option and the expected outcome of the work. In this case, he said while the dining set was good and sound, but it would not be wise to spend  many hundreds of dollars on it to have it stripped, sanded, etc. As he predicated, the process he used to rejuvenate and restore the set would not be flawless, it would nonetheless be nearly so.
We saved a bunch of money and have a very fine dinning room set.
After we move out of our current home to the new one, Ryan will be coming in to refresh the cabinets and woodwork in preparation to selling the house.
 

*STEVEN U.
We own and operate the Lion and the Rose Victorian Bed & Breakfast in Portland, OR. We have numerous pieces of antique furniture and reproductions that get heavy daily use. Over the past five years, Ryan has performed several repair projects for us. His work and professionalism is outstanding. He has saved us thousands of dollars in replacement costs and has extended the life of our furniture. He is responsive, prompt and creative in considering alternatives. We are grateful that he is available to us.
Here’s some examples. We have a four poster bed in one of our guest rooms with a wood ornament at the top center of the headboard. One of our guests grabbed it and broke it off. He was able to fix it.  Another example, the bracing on one of our Dining Room chairs cracked. Ryan was able to fix it.  On an antique wardrobe, the top piece of decorative molding was completely broken away.  Ryan was able to recreate it exactly and do a perfect color match. He refinished a mahogany dropleaf table beautifully.  I could go on, but I think you get the idea.
 
 
*CLAIRE B.
I called Ryan to repair a chair that had been damaged in moving. Also, we had 2 old dressers that needed repair - one of them in bad shape.
Ryan answered our call himself, came right over, and took the chair. It was very damaged by the moving company. He brought back the chair about a week later and it was repaired so that you couldn't see anything had been wrong with it. He did a fantastic job. He repaired the dressers on site. They took a lot longer that he had anticipated, but kept to his original estimate. He is very thorough and very skilled. I would recommend him highly to anyone.
 
 
*JIM P.
Ryan repaired a couch that was damaged by movers, he was prompt, professional, and his work was reasonably priced. Comments: it went just fine
 

 
FLAW REPAIR REVIEWS

*LILLIAN G.
Ryan came on time to our appoinment.  He very professionally performed spot repair to our dining room table.  He took his time explaining what he was doing and left only when we were both satisfied with the result.  I highly recommend him for all furniture repairs.
 

*HEATHER C.
I called Ryan because we had a nightstand base of an open-style nightstand that was scratched by a cleaning crew. Ryan was very professional and suggested I send him photos of the damage. He was able to come onsite and repair the scratches.  Comments: !Ryan was very professional and his workmanship made the scratches disappear and the nightstand base appeared like new again. I was thankful to have someone willing to come on site (even if it costs a little more) so that I didn't have to risk further damage by trying to move the nightstand to a location for repair. Ryan is a real asset and a great resource, and I will definitely use him in the future for furniture repair. I am so glad we found him!
 
*DAVID N.
Ryan fixed finish damage caused by a solvent spilled on our dining room table. He matched the color of the existing finish, then added many coats of clear finish to restore a smooth surface. Ryan was great to work with, fairly priced, and produced a result we are very pleased with.  Comments: Ryan asked good questions in our phone conversation, and came prepared for several possible repair scenarios. He tested the damaged area, determined the correct fix (hand-tinted and hand-painted coloring followed by a patient build-up of clear finish). He gave me a cost estimate based on 1.5 hours of labor, but the job ended up taking more time. He was up-front about charging me extra for the extra time (which seemed fair), and the dollar amount was quite reasonable.
 

*JEANNIE B.
Ryan repaired and restored several antiques:  two nightstands, the dining room table, a large mirror, and an upright piano. Everything turned out even better than we thought possible.  Comments: We had several pieces that we had been told would not be possible to fix or would not be worth the expense. Ryan did terrific work and was quick, thorough and his prices are very reasonable, considering all the work that needed to be done.
1.  The nightstands are from the 1870's and one had a large hole punched in the side. Both had drawers that no longer worked well and  were scratched and just looked bad. When I got them back, I couldn't tell that there had ever been anything wrong;  they looked like  new.
2. We have a large, heavy, round table that was no longer connected correctly to the pedestal. Some of the connecting pieces were lost during a move, but Ryan was able to fix it anyway
3. The piano was expecially difficult to restore because it is an extremely heavy walnut upright that has 3 stained/leaded glass windows across the front. (It was originally a player piano back in the 1920's). It had been in a tavern and had water marks and scratches all over it and the finish was just about gone. We wanted to get it ready to sell, but didn't want to put a lot of money into it. We couldn't believe the way it turned out--no water spots and the finish is just beautiful. We were worried that the stained glass would be a problem to work around, but it turned out great.
4. The mirror is large and has three frames around it, all very ornate. It had fallen and the outer frame, which has an open filigree pattern had shattered. Ryan took a mold from the undamaged part and created an exact match and when I got it back I couldn't tell which was the repair and which was the original.
Ryan is obviously a master craftsman and loves what he does. It was a pleasure to work with him and we would certainly work with him again.
 
  
*DON K.
I asked Ryan to consider/look at four pieces of wood furniture that need varying degrees of refinish work.  Even though we reside only 12-13 miles apart, it was more efficient for me to take pictures of the pieces in question and email them to him for quick evaluation.  We then discussed them at length over the phone and he gave me enough information to make a decision not to repair two of the four pieces (very good advice).  The other two he was able to handle okay.  I had very serious flaking of the finish on two end tables.  He fixed the wood in question and matched the stain and finish perfectly ... flawless work.   Comments: End result ... beyond expectation.  Ryan was very polite and did everything he said he'd do and in a very timely manner.  We optimized each of our "time" by my taking photos and emailing them to him for his review.  We talked over the phone and he asked me specific questions which I could answer for him.  This allowed him to determin that  two of the four pieces were not worth fixing but the other two were.  Ryan normally does his work on/at your site, but due to my wife's allergies, he agreed to pick up the furniture, take it to his shop, fix it and redeliver ... for an extra fee, which I expected to pay for the "extra service".  He was prompt and realistic in all his dealings and very pleasant to work with.  A few of my friends are wood working "hobyists", and they advised me that one of the toughest things to do is match the stain after the refinishin work; Ryan agreed, but his end result was flawless and I could not tell where the wood had been restained.  I also interviewed another Contractor Rating furniture repair service, but the person I spoke to made me feel like he was doing me a favor to do business with him.  Not with Ryan, as he's professional, honorable and very skilled at his work.  I felt his prices plus extra charges to accomodate my special needs were very reasonable, and I would use him without question for any furniture refinishing work I may ever need.   
 

*KRISTIN J.
Ryan meticulously repaired damage inflicted by professional movers and industrious family pets on several pieces of antique furniture. Comments: Ryan gave me an estimate including several different options for how to handle some of the repairs. The day of the repairs he did the following: filling in, sanding, and staining the carved trim and leg of an oak hope chest; creating a foot to match one of four broken off an ornate antique chair, then sanding and staining the foot; repairing the cross brace of a hand carved dining table knocked out of plumb; creating a leg to replace one snapped off a delicate hand carved solid walnut accent table held together by countersunk dowels; and, using stain and filler to mask damage to the veneer on the legs and drawer of a folding side table with intricate inlays in the damaged areas. Additionally, on the same day he also filled, sanded and stained a very deep groove in the leg of a modern Danish reclining loveseat. All of this Ryan did in roughly 8 hours of hard, steady work. His professionalism is exceeded only by his skill. He left each area of the house he worked in neat and clean, and was pleasant throughout the day despite several of the projects presenting unique challenges. I cannot recommend him highly enough!
 
 
*JOYCE F.
He repaired six pieces of furniture for me. It went excellent!
 

*JENNIFER E.
We called Ryan because we had two pieces of bedroom furniture that had split and warped while in storage.
He came out, looked over the work, puzzled through with us our options and then went to work.
He repaired two splits on a vanity/dresser - one on the top and one down the side.
He also consulted us on the repair of a second dresser with a similar split down the side.
He was about 10 minutes late, which is the only reason I put a B for punctuality. He did come out on a Sunday though, so that made up for it.
 Comments: Ryan did a good job, the damage was bad enough that the repair could not hide the fact that it had split, but he did help us gain a few more years use out of the the furniture and the repair  is barly noticiable if you are not looking for it.
He explained how to repair the second dresser and we did this on our own, with the same results, a few more years use and a barly noticable repair job.
 
 
*JOSEPH W.
Repair a office chair and touch up chair and desk.  Ryan came to my office and picked up the chair to repair and renfinish.  He returned it and touched up desk at that time.  Everything is in working order and looks great.
 

*BRUCE F.
Ryan refinished our coffee table and an old ice chest.  He fixed a cracked leg on our dining room table and reglued several joints on our piano bench.  He did a significant amount of touch up work on our piano and piano bench as well as several other pieces around the house. Comments: Ryan's work is outstanding.  He arrived when promised and looked at various pieces of furniture, giving informed commentary and prices on the spot.  Both my wife and I thought his prices were quite reasonable.  We had him work on about a half a dozen items including a coffee table, an old-fashioned ice chest and a piano bench.  In addition, he fixed a cracked leg on our dining room table.  All of the work was excellent, and I must say that the refinished coffee table looks better than it did when we bought it new.He's a very nice and knowledgeable man.  I recommend him without reservation.  
 

*BRIAN R.
My wife and I inherited a dining room set that consisted of a two-piece hutch, a table with end slide out leaves, and four chairs. The finish on all the pieces was scratched, or worn. The table and chairs were wobbly.
The goal then was to have the set fixed and refinished. I chose him based on the review other customers wrote. Honesty, quality, and reasonable price were the keywords in the reviews that caught my eye..
The bottom-line first. Ryan did a great job removing the wobbles and rejuvenating the surfaces. I was sure everything would have to be stripped, sanded, re-glued and multiple coatings applied to get the set to look to how it turned out. I cannot describe the process Ryan uses to rejuvenate the finish on the hutch other then to say that it involved using cloth and special selections of liquids. I have to admit that when I watch him start work on the hutch, I was skeptical that the results would be satisfactory. He worked a couple of hours on the hutch and the results were quite stunning.
Table and chairs would require far more work and so he took them back to his place to fix and finish. He does not have much room to work and store furniture at his place but was kind enough to keep the chairs at his place until we were able to take possession of our new home and he could deliver them to the new home and assemble the table which had been dismantled for the work.
Ryan was clear about what he could and could not do. He was very honest about the various options in how they related to the finish value of the set and the cost of each option and the expected outcome of the work. In this case, he said while the dining set was good and sound, but it would not be wise to spend  many hundreds of dollars on it to have it stripped, sanded, etc. As he predicated, the process he used to rejuvenate and restore the set would not be flawless, it would nonetheless be nearly so.
We saved a bunch of money and have a very fine dinning room set.
After we move out of our current home to the new one, Ryan will be coming in to refresh the cabinets and woodwork in preparation to selling the house.
 
 
*STEVEN U.
We own and operate the Lion and the Rose Victorian Bed & Breakfast in Portland, OR. We have numerous pieces of antique furniture and reproductions that get heavy daily use. Over the past five years, Ryan has performed several repair projects for us. His work and professionalism is outstanding. He has saved us thousands of dollars in replacement costs and has extended the life of our furniture. He is responsive, prompt and creative in considering alternatives. We are grateful that he is available to us.
Here’s some examples. We have a four poster bed in one of our guest rooms with a wood ornament at the top center of the headboard. One of our guests grabbed it and broke it off. He was able to fix it.  Another example, the bracing on one of our Dining Room chairs cracked. Ryan was able to fix it.  On an antique wardrobe, the top piece of decorative molding was completely broken away.  Ryan was able to recreate it exactly and do a perfect color match. He refinished a mahogany dropleaf table beautifully.  I could go on, but I think you get the idea.
 

*SARA ANNE G. 
Ryan came to my home and looked at the furniture. He needed to take the top of an antique sewing machine cabinet with peeling veneer back to the shop. When he returned with it (beautifully repaired) he was able to do some cosmetic touch-up to a Chinese carved coffee table on-site.
Very prompt, very courteous, very competent, very reasonable. Wonderful to have someone come to the house.
 
 
*JANICE H. 
He repaired damage to a wood railing that the movers I used damaged. Since he was here I asked him about some other damages and he touched up some scratches on a coffee table.
He was meticulous and conscious of what I had going on, not only repairs but keeping me advised abut time factors. I asked him about what could be done for a dining room set and he told me honestly and what the outcome would be, he did not sugar coat it and told me it would not be worth it to do the refinishing. It would have $1000 for him.
 
            

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IN-HOME FURNITURE REPAIR

Ryan Poulton

503-968-1222

ryanpo@earthlink.net